4 4 3 Beefalo:Help

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User Manual

SEP sesam Help

Information sign.png Note
In order to improve usability, SEP sesam GUI has been redesigned to be more user-friendly without significantly changing the interface logic. SEP sesam documentation update (such as screenshots) to reflect these changes is being done in a phased manner, therefore the screenshots may still show the GUI from previous versions.

The Help menu provides access to online documentation, email and link to SEP support, license information with an option to import new license, subscription to RSS feeds, and displays information about SEP sesam version.


Online manual

If a client is connected to the Internet and has a web browser, clicking Online Manual opens SEP sesam wiki homepage with online manuals.

Contact support

Clicking Email opens a preset email with the email address of support already loaded. Email form provides the Attachment function, allowing you to attach log files to your emails directly from your SEP sesam Client.

To enable sending email with SEP sesam, you need to configure a valid email account (from the SEP sesam menu select Configuration -> Email Settings). For details, see How to configure Mail Notification.

Help mail.jpg

Clicking the button Attachment provides the list of log files for your SEP sesam Client. Select the relevant files and attach them to email when contacting support.

Help attachment.jpg

From the Directory drop-down list you can choose the needed directories from the SEP sesam Server. The log files are sorted chronologically in ascending order. The meanings of the tokens are described in the table below. All tokens start with the prefix gv_rw_ and all directories are under <SESAM_VAR>.

Token Directory Token Directory
db ./db glbv ./glbv
info ./work/info lgc ./log/lgc
lis ./lis not ./not
qm ./qm prepost ./prepost
prot ./prot sms ./log/sms
smslis ./work/smslis stpd ./log/sms
sbc ./log/sbc sbc_log ./log/sbc
sbc_times ./times tmp ./tmp
work ./work sel ./sel
ini ./ini

Clicking SEP Remote Support opens SEP online remote support page.

License information

Under License Info the local name of the computer and the TCP/IP address are shown as determined by the licensing module. This information is used to build a SEP sesam license.

You can also check the expiration date and upgrade validity of your license. Displayed are all licensed components which are currently in use.

To import a license, click the button Import new license. A new window opens prompting you to paste a valid license file sm_lic.ini from clipboard or by using the file manager to browse and select the required license as .ini or .zip file. After you pasted your license, click Apply to enable it.

Help license info.jpg

SEP sesam version information

About SEP sesam shows the core build and version numbers, i.e., the GUI client, the GUI server and SEP sesam kernel.

About SEP sesam

See also

How to configure Mail NotificationSubscription to RSS feeds

Copyright © SEP AG 1999-2019. All rights reserved.

Any form of reproduction of the contents or parts of this manual is allowed only with the express written permission from SEP AG. When compiling and designing user documentation SEP AG uses great diligence and attempts to deliver accurate and correct information. However, SEP AG cannot issue a guarantee for the contents of this manual.