SEP sesam BSR 2.2

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Copyright © SEP AG 1999-2014. All rights reserved.

Any form of reproduction of the contents or parts of this manual is allowed only with the express written permission from SEP AG. When compiling and designing user documentation SEP AG uses great diligence and attempts to deliver accurate and correct information. However, SEP AG cannot issue a guarantee for the contents of this manual.


Contents

Introduction

To perform a Bare Metal backup additional Software must be installed on the Server system (Sesam BSR). After installation the configuration, scheduling of the backups and processing is performed centralized by the Sesam Server (via GUI). BSR backups only the system partition and Active Directory to grant a higher flexibility for DR restore. To perform a consistent disaster restore of Servers with active databases (like Exchange, SharePoint, MS-SQL e.g.) further steps are necessary, therefore also an statement from Cristie: http://support.cristie.com/cgi-bin/kb.cgi?do=read&id=127&lang=en

Steps to prepare a Windows Database-Server (Exchange, MS-SQL, SharePoint etc.) for a Disaster-Recovery:

  1. BSR-Backup of the system partition
  2. if applicable path-backup of further partitions without the databases
  3. ONLINE backup of all databases with the corresponding backup modules

Therefore the restore has to be performed in this order:

  1. BSR-Recovery of the system partition
  2. Reboot
  3. Restore of other partitions
  4. Restore and recovery of the databases

System Requirements

Attention

All components of SEP sesam and BSR have to be installed on the system partition, to ensure that no software has to be installed separately in case of a disaster event!


Installing the SEP sesam Client

  • A fully installed and functional SEP sesam Client for Windows is required before using SEP BSR Windows extension. The installation package can be found here.


Attention

Do not use spaces in the installation path!

Installing SEP BSR

  • Insert the SEP sesam BSR Disk into the CD drive of the system where the Disaster Recovery mode will be used.
Info

SEP BSR software can be downloaded from here (just extract the ISO image for client installation and burn it on a CD in case of a restore)


The 'Installation Program' should start automatically. If the program does not start automatically please use the command:

         AUTORUN.EXE  and select CBMR. 

Next, please select the required installation (i.e. Server or Desktop) and choose OK. Now select the full Installation along with Standard Configuration.


During the Installation you should not change any settings in the dialogue boxes. Also when the program prompts you for the User Account, this should be left empty.

  • Answer the question after the start of the CBMR Schedulers with "YES" and click Continue.
  • The installation path can be set depending on your system environment. The installation will not require more than 30 MB of disk space.
  • After the successful installation you must copy the license file data from SEP Software Inc. purchased license from the Basis Directory to SEP BSR, e.g. C:\Programme\Cristie\CBMR thus overwriting the demo license file.
  • After the installation of SEP BSR you must start the CBMR program. Use either the Desktop symbol CBMR or the command: Start>Programme>Cristie>CBMR and confirm with OK. Then click on Configuration and open Backup Locations and close the program.

CBMR Driver validation

  • After the installation of SEP BSR it is absolutely necessary to systematically follow the next steps to insure an error-free restore of the system environment and backed up data.
  • Therefore run the included program Driver validation found in the directory Programme\cristie, which was installed with the previous procedure.

Driverval.jpg

In this screenshot several Hardware Components have been included under one Yellow Dot. The Yellow Dots indicate that drivers have been included in the BSR Boot-CD. In case of a Red Dot appears it is up to the system administrator to determine if the missing driver is required for a successful disaster recovery. If the 'Red Dot' indicates a Network I/F Card or a Disk/SATA/Raid Controller special action should be taken. If a Data Restore is performed without first testing the manual Driver Installation the restore is not covered under warranty or guaranteed. It is possible as in a normal Window's Installation using the Install CD to install these drivers using "F6" during the bootup operation. To assure that this report has been technically verified, SEP offers the opportunity to create a logfile using the switch Create Driver Info. Attach the relevant customer information and date and label "SEP AG" and forward it to support@cristie.de and copy 'CC' support@sepsoftware.com. Our partner Cristie will issue a technical statement regarding this event.

Configuring a SEP BSR Backup

As a starting point it is important to consider the following: The Backup is started as in every SEP sesam backup, on the Server. It can be included under a Group and in the scheduler (SEPuler) and can be performed within the standard backup routines.


Configuring a BSR Task using the SEP Sesam GUI

  • Include the target backup client as O/S Type: Windows
  • In the event the client lies within a fire walled DMZ you must select the necessary firewall option in the GUI
  • Create a Test File Backup (e.g. from C:\temp) to assure the validity of the client backup task
  • Now, set up the SEP BSR task

Within the SEP sesam GUI under the Menu Tasks/Clients you must select SEP BSR Client and create a new task.

Bsrjob en.jpg

When and How Sould SEP BSR Backup Be Used?

In most cases combining the types of backups for a SEP BSR Backup will be most effective. By using both the Source selections "systemdrive" and a SEP sesam File Backup by selecting Source "all" allows the user the possibility to restore a system in the shortest possible time to an identical system or to new hardware. It is also is also possible simply to filter out only the desired data and restore it to the new system.

Disaster Recovery and Restore with SEP BSR

To begin the Disaster Recovery process the SEP BSR CD must be inserted and the server must be configured to boot from DVD/CD drive. After booting, the Welcome screen from Cristie will appear and must be verified with "W". During the next step the Windows kernel will be loaded along with all required drivers to start the new system. The following display will be the License Agreement between Cristie and the user and must be accepted before proceeding. If acceptable, please check I ACCEPT and proceed to the next step.

Boot bsr sprache.jpg

After the successful boot up procedure follow the subsequent directions.

  • The Restore is started by clicking the "Recovery Manager" Button.
  • Skip the next Window by clicking "next".
  • In the next menu (see Picture) you will need to select the backup location and configure it within the network>

Boot bsr network.jpg

  • Using the Button "Network setup" you will be able to set up the IP Configuration at "IP Addresses". In this location you will enter the IP Address of the recovered Server, this is used in the event there is no DHCP Server.

Boot bsr network ip.jpg

  • If there is a DHCP Server, you should enter the correct host name and the subsequent set in the last section "Network Identification" .

Boot bsr network identification.jpg

  • If there is no DHCP Server all additional data should be entered correctly in these fields.
  • All these Settings must be confirmed by selecting 'Apply' and checking 'OK' when prompted.


  • After confirming all Network settings you will return to the next menu window. Select here the first choice "Stored with the backup data".
  • Hit "next" and in the next menu and "SEP sesam Location".
  • Select "next" and click "create new" and enter the settings as they are in the next screenshot.

Boot bsr sesam location.jpg

Name:             Hostname for the backed up Computer
SESAM Servername: Hostname of the  SEP sesam Server
SESAM Task:       SEP Sesam Taskname of the BSR Backup. (Note: Case Sensitive!)
Mediapool:        Name of the SEP sesam configured Mediapools (Case Sensitive!)
  • Click "OK" to verify input. With the newly created location and "Next" you will come to the selected and up to date run and stored SEP sesam backups.

Boot bsr saveset selection.jpg

  • Select the desired backups continue by clicking "Next".

Now the BSR client will select "SM_STPD"or "System Information" prepared via the SEP sesam. Using this function allows the user to select all partitions required from within the chosen backup. With one right click on the partition in the window on the right you have the possibility to select a further option format or do not format. This is due to the fact that a formatting is neither needed nor desired.

Boot bsr partition select2.jpg


  • In the next step the chosen partitions will be formatted and prepared for restore to the server.


Boot bsr recovery start.jpg


  • After partitioning all data from the SEP sesam Server is transferred using the SEP sesam STPD Protocol to the BSR client (Disaster Recovery Target!).


Boot bsr recovery catch data.jpg


  • In the final step all previously stored (backed up) data are restored or backed up to the selected data storage devices.


Boot bsr recovery write data.jpg


  • After the successful restore please select "close" to exit the Status Window.


Boot bsr final.jpg

Attention

Before the first reboot a driver validation must be performed.

  • Start in main menu Dissimilar Hardware Wizard over Various Tools->Dissimilar Hardware Wizard.
  • Select Local Machine and continue with Next
  • Start the hardware scan with Start.
  • If no new hardware is found you can reboot your system.
  • If new hardware is found (disk/raid controller, chipset) scan the BSR directories WIN32/drives or install it from an external device.


  • The required Reboot may now be selected from the Main Menu.


Boot bsr final reboot.jpg


In the event that a new activation of the operating systems is required it is possible that a hardware device has been changed.

If you have any restore issues or problems please contact us at support@sepsoftware.com

Additionally, if you have any problems with or recommendations for our documentation and procedures please report them to support@sepsoftware.com

Troubleshooting

Starting a CMD for debugging purposes

While being in the BSR Live CD Main Menu it is possible to start a command Line box using the key combination "ALT"+"S". It allows you to check your network configuration by using the proper tools like ping or nslookup.

Error Codes

Unable to load BackupManager, code = 40002037

This Error appears if no Cristie licence is inserted.

Error Codes

  • A BSR Backup stops with the following error message

Error: Operation failed:

Solution:

--> source the sesam profile on the SEP sesam Server and type in the following command

sm_db "INSERT INTO defaults (key,user_name,value,host,protection) VALUES ('bsr_task_result_limit','sesam','30',NULL,NULL)"

Currently unsupported hardware

  • Systems with UEFI 'Bios'
SEP sesam error message 
2010-08-24 13:44:16: sbr-1503: Error:    ERROR: BMS0001: General failure
2010-08-24 13:44:16: sbr-3500: Info:     [C:\Program Files\Cristie\CBMR\pcbax 24133811 /b] returned 1
2010-08-24 13 begin_of_the_skype_highlighting              1 2010-08-24 13      end_of_the_skype_highlighting:44:16: sbr-3108: Info:     BSR backup finished 1: ERROR: BMS0001: General failure ()

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